Refund policy

Returns & Refunds

At NanoH2, we stand behind our hardware. Because our products are used for beverage and health applications, we maintain strict hygiene standards to protect all customers.

14-Day Return Window

You have 14 days from delivery to request a return. To be eligible, your item must be in the same condition that you received it: unused, unassembled, and in its original packaging.

Non-Returnable Items

Due to health and safety standards, we cannot accept returns for:

• Any Nitro Kegs or Valves that have been filled with liquid or pressurised.
• Hydrogen Generators that have been operated or filled with water.

Damages & Issues

Please inspect your order upon arrival. If an item is defective or damaged, contact us immediately at contact@nanoh2.co.uk with photo/video evidence so we can provide a replacement.

Return Shipping

Customers are responsible for the cost of return shipping to our designated warehouse. High-value hardware may be subject to a 10% restocking fee.